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  1. MobileX XpertCare
  2. Help Center

Help Center

Getting started

  • Does MobileX Have a Refer a Friend bonus?
  • Does MobileX have a website?
  • How can I suggest/recommend a feature for the app?
  • How do I get in touch with XpertCare?
  • How do I get started with MobileX?
  • How do I Join MobileX?
See all 16 articles

Port-in and activation

  • Finding your phone's IMEI number if you're using Android
  • How do I activate my iPhone?
  • How do I install an eSIM on an Android device?
  • How do I install an eSIM on my iPhone?
  • How Do I Port in My Phone Number?
  • How Do I Port My AT&T (prepaid) Phone Number to MobileX
See all 17 articles

Service

  • How does talk and text work with my build your own plan?
  • What countries are included with International Talk and Text?
  • Why is my data running slow?

Devices

  • Find your iPhone's IMEI number
  • What’s the difference between a locked and unlocked device?
  • Why is my Wi-Fi not working?
  • How to swap a SIM card?

Account management

  • Can I add more data during a monthly service period?
  • Can I activate multiple devices on my MobileX account?
  • How do I add more data?
  • How do I manage my plan?
  • How do I remove my account?
  • How do I reset my MobileX password?
See all 17 articles

Billing and payment

  • How do I check my payment history?
  • How does talk and text work with my build your own plan?
  • How to manage my payment methods
  • Payment methods MobileX accepts
  • What are the taxes and government surcharges associated with my MobileX plan?

FAQ

  • How to communicate with MobileX and how MobileX could communicate with you
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