How does Video Optimizer work for MobileX?

If you want more control over your data consumption while on our personalized access plan and to improve your overall video streaming experience you can manage the quality of your display with Video Optimizer.

Basically, you can lower the quality of your videos if you want your data to last longer or you can crank up your data usage to watch your favorite show in a higher definition. It’s all up to you! Within the app, there are four different low to best-quality options to choose from. Each quality selection will explain the change it makes to your data usage.

MobileX app steps:

1. Open MobileX app
2. Click on Video Optimizer (located on the homepage under the data wheel)
3. You will now have the option to select from four different quality levels. Press on the circle on the right-hand side of the screen to select the quality level you want.
4. Click Confirm

Note: for the video optimizer quality to take effect, you have to toggle Airplane mode On/Off to obtain your new video experience.

iPhone’s Airplane Mode Activation:

1. Open Settings
2. Tap the toggle switch next to Airplane Mode. This turns green when On.

(Another way to turn Airplane mode On: unlock your iPhone and simply swipe down on the top right-hand side of your screen to open the control center. Press the airplane image in which turns to orange to indicate it’s On)

Samsung/Pixel steps:

1. Pull down the notification menu and then again to open your quick controls.
2. Tap on Airplane Mode to activate
3. Wait until you see no service and then turn off Airplane Mode

Note: If Airplane Mode isn’t shown in the drop-down menu, you can tap the pencil icon to add it

On other Android devices Airplane Mode Activation:

1. Click on the Menu button on the main screen
2. Open Settings
3. Tap Network & Internet
4. Turn Airplane toggle On/Off (uncheck the box, depending on the model)

Please note video optimizer is not available on any of our unlimited plans.